Loading ...I have a little request for any visitors or subscribers; do any of you have insider knowledge of the administration systems and interfaces used on the multi-million-user social networking services? I’m talking about the interfaces that enable the people in Palo Alto HQ to Create, Read, Update, and Delete the users for their mischievous behavior.
It may sound boring to some, but I’m very interested in finding out more about the code that Facebook, MySpace, and YouTube, use for the administration of their communities (if you can still call them that?! Shouldn’t we be calling them ‘virtual economies’ by now?). These applications serve huge numbers of people, and in-turn they probably need to deal with more customer service enquiries than many of the top on-line stores. With 70 million users and counting, just imagine how many enquiries the Facebook customer services team need to handle on a daily basis. There just has to be some nifty systems in place to aid the people on the end of the customer service email address.
So if you have any insights (maybe I’m lucky enough to have someone from one of the major social networking services browsing my site between now and the next blog post), please drop some hints, screenshots, or links to some existing info….I’ll try to pull-together some kind of reward to make it worth your while (would a pack of Smarties do the trick?).
While we’re on the subject, it would also be pretty interesting to get some dirt on any analytical tools that these services might be using. I’m 100% positive that Mark Zuckerberg won’t be sat on the end of Google Analytics account all day, so I’d love to get some idea of the inevitable, custom-built analytical dashboard from which the Facebook CEO plans his next step towards world domination…
Update: This is a bizarre coincidence - Facebook just announced their Developer Admin tool. It’s a GUI (Graphical User Interface) from which developers can make changes to data stored on Facebook’s servers….
